Refund Policy

1. The Sale of Instagram Accounts by SurgeGram.com

The buyer has 24 hours to test the accounts engagement with a few high-quality posts relatively similar to the previous content along with using all the methods provided upon purchase. If the account isn’t damaged, the account is refundable. In the event of either the hashtag research tool or account manual being downloaded a 10% restocking fee would be charged. In the event of a return, a 25% restocking fee would be charged (If the account is returned beyond the 24-hour limit or is damaged in the form of loss of followers etc. an additional 25% restocking fee would be charged totaling to a 50% restocking fee. If an account has undergone a niche change it is nonrefundable however in rare cases SurgeGram may charge a 75% restocking fee and accept a return on such an item at its discretion). This does not apply to accounts that are not private and have their usernames clearly displayed on the product page as the buyer has all the required information before purchasing the account.

You agree that once you complete a payment, you will not file a chargeback against us for any reason. If you file a chargeback against us after a payment, we reserve the right to terminate all of your current and future orders.

We also reserve the right to regain access to and take away any accounts we delivered to you and or shadow ban your account if a chargeback is filed. (This ban prevents your content from being shown to your audience and on any hashtags used, it will be visible on the hashtag to you but not to the public hence the name “shadow” ban, this intern makes the account inactive. The ban is also transferred to any other account logged into the same device which the shadowbanned account has logged into).

In the event of a false unauthorized transaction chargeback claim being made on the purchase, you agree to allow SurgeGram.com to use the information collected regarding your purchase in any dispute that may arise to prove that your claim is not legitimate and that your transaction was not fraudulent if it was not a legitimate unauthorized transaction. You also agree to allow us to use your payment method on file to reimburse any fees involved. However, fraudulent activity such as using unauthorized or stolen credit cards will lead to account closure. There are no exceptions.

SurgeGram.com makes no warranty with regard to the underlying transaction, that the services will meet your requirements, that analytics or estimates are 100% accurate or that the services will be timely or error-free.

2. The Sale of SurgeGram Instagram Growth Service

All sales are Final with no exceptions.

SurgeGram.com makes no warranty with regard to the underlying transaction, that the services will meet your requirements, that analytics or estimates are 100% accurate or that the services will be timely or error-free.